Better understand iME Terms and Definitions
is where organisations can manage their iME account profile.
Profile Updates: Updating company specific details such as address, contact person, vat number and company registration
Contract Management: Signed agreements, any addendums or important notices
Custom Branding: Updating company profiles and marketing assets like logos
Online Invoices and Statements: View invoices and statements and receive payment reminders
Subscription details: Details the current package, cost and features. It also displays the payment method selected, your customer relationship manager
Is where organisations manage users on the iME platform
User Types: Internal Users are users that belong to the organisation such as employees. External Users are 3rd party users who are invited to perform certain actions as requested by the organisation from time to time. An example of an external user would be an employee of another organisation / individual who rates an interview or judges an award
User Permissions: The system administrator provides certain permissions to internal and external users of the platform. The permissions are feature based meaning that a user is only allowed to action features if they are assigned the permission to do so
Is where organisations manage usage on the iME platform that allow them to make informed decisions
iME have 3 options for an organisation to make use of the platform
Recruitment: Streamline the recruitment process by using videos for upfront screening
Awards: Create an inclusive company culture by enabling video submissions for company awards
Learning: Adopt and embrace a growth mindset by providing different learning styles through video content
Marketing: Provide a platform for both customers and employees to be brand ambassadors for your organisation
Talent Bank: Find top talent through the use of video interviews
One-Way Video Interviews: Create video questions and receive video answers at your convenience
Video Uploads: Organisations and applicants can make use of their own videos by uploading it to the platform
Intro Videos: Introduce yourself or your organisation to your target audience
Outro Videos: Send a Thank you message or closing statement to your target audience
Cover Videos: Replace your cover story with a cover video
Video minutes: This is the total number of video minutes that you are allowed to use. The minutes allocation is based on the package selected.
Think Time: This is the thinking time allowed to answer a question. This time is set per question
Answer Time: This is the time allocated for an applicant to answer a question.
Answer Ratings: Each answer is rated on a scale from 1-5. 1 being poor and 5 being excellent
Questions Sets: Text based questions and video based questions. These sets could also be a combination of both text and video based questions
Minimum Requirements: this feature is used to apply an eligibility criteria. If minimum requirements are not met, the applicant cannot proceed to the interview
Question Set Uploads: this allows for answer submissions other than a video response, a file or pdf upload
Our Support is available from 08h00 to 17h00 daily and can be contacted using the following methods
Support Team: Can be contacted on contact us
Support Portal: Can be accessed on smartsupp
Dedicated Client Manager is allocated and can be viewed on your business profile. Dedicated client managers are only available on the Diamond Package
Should you need training on the iME platform, please select an option below
All devices with a microphone and camera that complies with the below device specific minimum requirements
Version supported: Windows 10
Browser supported: Google Chrome, Microsoft Edge. (latest versions)
Version Supported: 10 and above
Browser Supported: Google Chrome. (latest version)
Version Supported: iOS/iPadOS 14.3 and above, macOS 10.14 and above
Browser Supported: Safari & Google Chrome. (latest versions)
Applicant: Individual who is responding to a video interview request
Distributor: Organisation who is licenced to distribute the iME product and services to their own end users. Such end users would be other organisations. Distributor term of use
Purchaser: Organisation who has purchased an instance of the platform for their internal use and will be liable to maintain, support and enhance the product for their internal use only, ie for use by their employees.
Organisation: Company or Business
Partners: Suppliers and Customers of iME
ATS: Applicant Tracking System. iME is not an ATS however we provide integration to an existing ATS.
Integration: Exchange of data with 3rd party applications
API: Application programming interface. Contract defining how two applications communicate using requests and responses
Sign up: Verification emails expire after 24hrs. If your verification email is blocked by your company, please contact your IT team. If your verification email is expired, contact us at firstname.lastname@example.org.
Guide: Download our How to Guide here.